Terms of service

Welcome to Luvonic!

These Terms of Service (“Terms”) govern your use of the Luvonic website and the purchase of products from our online store. By accessing or using the Luvonic website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General Information

The website is operated by Luvonic.

Company Name: AyeWay B.V.
Address: Maatlat 11-p, 1906 BL Limmen, Netherlands
Company Registration Number (KVK): 85986038

These Terms apply to all visitors, users, and customers of the Luvonic website.

2. Product Availability

While we make every effort to maintain accurate product information, all items are subject to availability. We reserve the right to limit the quantity of products we sell and to discontinue items at any time. If a product is out of stock after an order is placed, we will notify you and provide options for an alternative or a full refund.

3. Pricing and Payment

All prices on our website are listed in GBP (£) and include applicable taxes but do not include shipping fees. Shipping fees will be added at checkout.
We accept various payment methods, including credit/debit cards, PayPal, and others as specified on our website.
Payment is processed securely via third-party payment processors. By placing an order, you agree to provide accurate and complete payment details.

4. Order Confirmation and Acceptance

Once you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee its acceptance. Acceptance of your order occurs when we process your payment and ship the items. We reserve the right to cancel or refuse any order at our discretion.

Customers may cancel their order within 24 hours of purchase by contacting us at support@luvonic.com. After 24 hours, we begin processing and preparing your order for shipment, and cancellations may no longer be possible.

5. Shipping and Delivery

Shipping Information: We offer shipping within the UK. Shipping times typically range from 3 to 7 business days.
Tracking: You will receive a tracking number once your order has been shipped.
Delivery Issues: If your order is lost or damaged during shipping, please contact us immediately at support@luvonic.com.

6. Returns and Exchanges

Returns: We offer returns within 14 days of receiving your order. Please refer to our Return and Refund Policy for more details on how to initiate a return.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Non-returnable Items: Custom or personalized items and sale or clearance items are not eligible for returns or exchanges.

7. Product Information and Usage

We make every effort to display accurate product details on our website. However, we do not guarantee that the product descriptions, images, or other content are error-free. All products are intended for residential use unless otherwise specified.

8. Intellectual Property

All content on the Luvonic website, including images, product descriptions, text, logos, and graphics, is protected by copyright, trademark, and other intellectual property laws. You may not use any of this content without our prior written consent.

9. Limitation of Liability

Luvonic is not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability in relation to a product purchase is limited to the total amount paid for the item(s) in question.

10. Privacy and Data Protection

We are committed to protecting your privacy. By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. Luvonic does not control or endorse these websites, and we are not responsible for their content or practices.

12. User Conduct

By using our website, you agree not to:

Violate any laws or regulations.
Engage in fraudulent or malicious activity.
Interfere with the operation of our website or use it for illegal purposes.

13. Changes to Terms

We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting. Please review these Terms periodically to stay informed.