FAQs

1. What products does Luvonic sell?
Luvonic offers a wide range of high-quality home lighting and decor products, including:

  • Wireless LED Solar Wall Lights

  • Waterproof Outdoor Stone Lights

  • Decorative Chandeliers

  • LED Table Lamps and Pendant Lamps

We specialize in products that blend style, functionality, and energy efficiency to brighten your home or garden.

2. How can I place an order?
Placing an order is simple:

  1. Browse our website and select the products you want.

  2. Add them to your cart.

  3. Proceed to checkout, where you’ll enter your shipping and payment information.

  4. Complete your purchase and enjoy fast, reliable shipping!

3. Do you offer international shipping?
Currently, we only ship within the UK. However, we’re working on expanding to other countries, and we will notify our customers when international shipping becomes available.

4. How long will it take for my order to arrive?
Orders typically take between 3 to 7 business days to be delivered, depending on your location and the product’s availability.

5. Can I cancel my order?
You can cancel your order within 24 hours of purchase. After that, we begin processing and preparing your items for shipment, and cancellations may not be possible. Please contact us at support@luvonic.com immediately if you wish to cancel your order.

6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through the carrier’s website.

7. What if my item arrives damaged or defective?
We take great care in packaging our products, but in the unlikely event that your order arrives damaged or defective, please contact us immediately at support@luvonic.com. We’ll guide you through the return or exchange process to resolve the issue quickly.

8. How do I return an item?
We offer returns within 30 days of receiving your order. To initiate a return:

  1. Contact us at support@luvonic.com with your order number and reason for return.

  2. We will provide you with return instructions and a return authorization number.

9. Are there any items that cannot be returned?
Yes, the following items are not eligible for returns:

  • Custom or personalized products

  • Sale or clearance items

  • Items damaged due to misuse

10. How do I contact customer service?
You can reach our customer support team by:

Our team is available to assist you during business hours. Feel free to contact us with any questions or concerns!