FAQs

1. What products does Luvonic sell?
Luvonic is an online marketplace offering a wide range of high-quality, practical, and innovative products for modern living.
Our collection includes home décor, lighting, kitchen essentials, electronics, health & wellness items, kids’ toys, and pet supplies  all carefully selected for their quality, design, and functionality.

2. How can I place an order?

Placing an order with Luvonic is easy:

1. Browse our website and select the products you’d like to purchase.

2. Add them to your cart.

3. Proceed to checkout and enter your shipping and payment details.

4. Confirm your order you’ll receive an email confirmation once your purchase is complete.

Your order will then be processed and shipped according to our Shipping & Delivery Policy.

3. Do you offer international shipping?

Yes  Luvonic currently ships to the United Kingdom, United States, Canada, Australia, and New Zealand.
At this time, we do not ship outside these regions. We’re actively working on expanding to additional countries and will notify customers once more destinations become available.

4. How long will it take for my order to arrive?
Orders are typically processed within 1–2 business days after payment confirmation.
Once dispatched, delivery usually takes 6–12 business days, depending on your location and product availability.
Deliveries to rural or remote areas may take an additional 3–5 business days, and shipping times may be slightly longer during peak seasons.

5. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by contacting us at support@luvonic.com
After the 24-hour window, your order will already be in preparation for shipment, and cancellation may no longer be possible..

6. How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number.
You can use this number to track your shipment directly on the carrier’s website and monitor its delivery progress.

7. What if my item arrives damaged or defective?
We take great care in packaging and handling your order. However, if your item arrives damaged or defective, please contact us immediately at support@luvonic.com with photos of the issue.
Our team will assist you with a replacement or refund at no additional cost, ensuring the problem is resolved as quickly as possible

8. How do I return an item?

We offer returns within 30 days from the date of delivery.
To initiate a return:

1. Contact us at support@luvonic.com with your order number and reason for return.

2. We’ll provide you with detailed return instructions and your Return Merchandise Authorization (RMA) number.

9. Are there any items that cannot be returned?

Yes, the following items are not eligible for return or exchange:

• Customized or personalized products

• Items damaged due to misuse or improper handling

All other products, including sale or clearance items, can be returned under our 30-day return policy if they meet the standard return conditions.

10. How do I contact customer service?
You can reach our customer support team by email at support@luvonic.com
Our team is available during regular business hours and is happy to assist with any questions about your order, returns, or general inquiries.