Privacy policy

Your Privacy Matters to Us

At Luvonic, we are committed to protecting your privacy and ensuring that your personal information is handled safely and securely. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our online store.

Information We Collect

We collect both personal and non-personal information when you use our website. The types of information we collect include:

Personal Information
When you make a purchase, sign up for our newsletter, or contact us, we may collect:

Your name
Billing and shipping address
Email address
Phone number
Payment information (credit/debit card details, PayPal account, etc.)

Non-Personal Information
We may also collect non-personal information, including:

Browser type and version
IP address
Device type
Browsing behavior on our website (pages visited, time spent on each page, etc.)

How We Use Your Information

The information we collect is used to enhance your shopping experience, process orders, and communicate with you effectively. Specifically, we use your information to:

Process and fulfill your orders: We need your personal information to process payments, ship products, and confirm your order.
Customer service: To respond to inquiries, requests, and support issues.
Marketing and promotions: If you opt-in, we may send you emails with product updates, promotions, and special offers.
Improve our website and services: We use non-personal information for website analysis, user experience optimization, and to offer relevant content.

Data Security

We take the protection of your personal data seriously and have implemented various security measures to ensure your information is kept safe. All sensitive information (such as credit card details) is encrypted using Secure Socket Layer (SSL) technology.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers that assist us in operating our website, processing payments, or delivering your products. These third parties are contractually obligated to keep your data confidential and use it solely for the purposes for which it was provided.

Additionally, we may disclose your personal information if required by law or to protect our rights, safety, and property.

Cookies

Our website uses cookies to enhance your shopping experience and personalize content. A cookie is a small file placed on your device that helps us analyze web traffic and remember your preferences. You can adjust your browser settings to reject cookies, but doing so may affect your experience on our website.

Your Rights

You have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete information.
Delete your personal information (subject to certain legal obligations).
Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.

To exercise any of these rights, please contact us at support@luvonic.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Children’s Privacy

Our website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately so we can take appropriate action.

Changes to this Privacy Policy

Luvonic reserves the right to update or change this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. Please review this page periodically to stay informed about how we are protecting your information.