Shipping Policy
Fast, Reliable, and Transparent Shipping with Luvonic
At Luvonic, we know how important it is to receive your order quickly and safely. We’re committed to providing smooth and transparent delivery for every customer.
Shipping Regions
We currently ship to:
United Kingdom, United States, Canada, Australia, and New Zealand.
At this time, we do not ship outside these countries.
Shipping Charges
We proudly offer free standard shipping on all orders within the United Kingdom, United States, Canada, Australia, and New Zealand.
There are no hidden fees or additional delivery costs.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Once processed, your order will be carefully packed and handed to our logistics partners for dispatch.
Delivery Time
After dispatch, delivery usually takes 6–12 business days across our shipping regions.
Delivery times may vary depending on your exact location and local courier operations.
Rural/remote areas may require an additional 3–5 days. During peak periods (such as holidays or major sales), shipping times may extend by up to 7 days.
Shipping Origin
Orders are shipped from our fulfilment partners in China or from our trusted international logistics hubs, depending on product availability.
We always choose the fastest and most reliable route available.
Duties & Taxes
Most orders are shipped on a Delivered Duty Paid (DDP) basis meaning no additional customs fees, import duties, or taxes are due upon delivery.
In rare cases, local customs or handling fees may apply. If this occurs, our support team will assist you promptly.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number.
You can track your shipment directly on the carrier’s website.
Order Changes & Cancellations
Orders can be cancelled within 24 hours of placement.
After that period, processing begins and cancellation may not be possible.
If you need to modify or cancel your order, please contact us immediately at support@luvonic.com
Lost or Damaged Items
We take great care when packing your order.
If your parcel is lost or arrives damaged, please email support@luvonic.com we’ll investigate and offer a replacement or refund as quickly as possible.
Contact Us
For any shipping-related questions, our support team is available at support@luvonic.com
We’re always happy to help and ensure your experience is smooth and worry-free.