Shipping policy
Fast, Reliable, and Secure Shipping with Luvonic
At Luvonic, we understand that timely delivery is crucial to a great shopping experience. We are committed to providing efficient shipping services so that your products reach you quickly and safely.
Shipping Charges
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. You will see the total shipping charges before finalizing your purchase.
Delivery Times
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Standard Shipping: Orders typically arrive within 3 to 7 business days within the UK, depending on your location and the availability of the items.
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Processing Time: Orders are processed within 1-2 business days after payment is confirmed. We make every effort to ship your order as quickly as possible.
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Order Cancellations: Orders may be cancelled within 24 hours of purchase. After this period, we begin processing and preparing items for shipment, so cancellations may not be possible.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. This allows you to track the status of your package through the shipping carrier’s website.
Shipping Restrictions
At this time, we only ship within the UK. We are working on expanding our international shipping options, and we will notify customers when additional destinations are available.
Lost or Damaged Items
While we take great care in packaging your products, sometimes issues arise during transit. If your order is lost or damaged, please contact us immediately at support@luvonic.com, and we will assist you in resolving the issue as quickly as possible.
Order Confirmation
After placing your order, you will receive an order confirmation email detailing your purchase. Once your order is shipped, you will receive another email with your tracking information.
Contact Us
If you have any questions or concerns about shipping, feel free to contact our customer support team at support@luvonic.com.
Thank you for shopping with Luvonic – we’re excited to help light up your home!