Refund policy

Your Satisfaction is Our Priority

At Luvonic, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we're here to help you with returns and refunds.

Order Cancellations

If you change your mind, you may cancel your order within 24 hours of placing it by emailing us at support@luvonic.com. Once the 24-hour window has passed, your order will already be in preparation for shipping and cannot be cancelled.

Returns

You can return most items within 30 days of receiving your order, in accordance with UK consumer laws. To be eligible for a return, the following conditions must be met:

  • The product must be unused and in original condition.

  • The product must be returned with its original packaging.

  • Proof of purchase is required (order number, receipt, or invoice).

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at support@luvonic.com within 30 days of receiving your order.

  2. Provide Details: Include your order number and reason for return. Our team will provide you with instructions on how to return the product.

  3. Return Authorization: Once your return is approved, we will send you a return authorization number. Please ensure this number is included with your return.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within 7-10 business days.

Non-Returnable Items

Some items are not eligible for return or exchange, including:

  • Customized or personalized products

  • Sale or clearance items

  • Items that have been damaged due to misuse or improper handling

Exchanges

If you would like to exchange an item, please return the product and place a new order for the desired item. Follow the same process as outlined above for returns.

Shipping Costs for Returns

Unless the item is damaged or defective, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns over £75, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at support@luvonic.com with photos of the damage. We will assist you with a return or exchange at no additional cost to you.

Contact Us

If you have any questions or need assistance with your return, please contact us at support@luvonic.com.

We’re committed to ensuring that your experience with Luvonic is as seamless as possible, and we’re here to help you every step of the way. Thank you for choosing Luvonic!