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Frequently Asked Questions
At Luvonic, we offer free shipping on all orders, with no minimum spend required. We ensure that your items arrive safely and on time, right to your door. Orders are processed and dispatched within 1-2 days, and you will receive a tracking number to monitor your delivery.
For larger items, such as furniture or home decor, we will contact you directly to arrange a convenient delivery time. This ensures that your items are delivered safely and at a time that suits you best.
We want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 30-day return policy. You can return your order within 30 days of delivery for a full refund or exchange. Simply get in touch with us at support@luvonic.com to initiate the return process.
Yes, all our products come with a 1-year warranty that covers any manufacturing faults or defects. If you encounter any issues within this period, please contact us at support@luvonic.com with your order details and photos of the item, and we’ll arrange a replacement or refund.
If you have any questions or need assistance, our customer support team is here to help. You can reach us by email at support@luvonic.com. We aim to respond to all inquiries within 24 hours during our working hours: Monday to Saturday, 9:00 am to 6:00 pm.
Yes, the safety of our customers is a top priority. All of our products are carefully selected and meet the highest safety standards. We work with trusted suppliers who ensure their products are tested for quality and safety. If you have any concerns about a product, please do not hesitate to contact us at support@luvonic.com.